Frequently Asked Questions
We want you to be happy with your purchase. We accept returns for unworn merchandise within 14 days of purchase.
Our return address is:
Vivian & Ellis
PO Box 460111
Aurora CO 80046-0111
To return any item you purchased, send the item to the address under contact within 14 days of receipt of merchandise
Your item(s) will be shipped within 2 business days of your order being processed.
We process all payments through PayPal.
PayPal is the safer way to pay because we keep your financial information private. It isn’t shared with anyone else when you shop, so you don’t have to worry about paying businesses and people you don’t know.
On top of that, we’ve got your back. If your eligible purchase doesn’t arrive or doesn’t match its description, we will refund you the full purchase price plus shipping costs with PayPal’s Buyer Protection program.
Transactions can be canceled prior to your item being shipped by using our contact form. We will issue a full refund for any not shipped items.